Privacy Policy
Effective Date: 01/01/2018
Last Updated: 05/01/2025
This Privacy Policy is specific to the operations of MSH PI, INC., a professional private investigation firm.
It outlines how we collect, use, and protect your personal information. It includes important disclaimers, consent requirements, and legal terms related to the use of this website and any data you submit.
By using our website or submitting any information, you agree to these terms. If you do not agree, do not use this website or share any personal or sensitive information.
1. Information We Collect
We may collect personal data when you:
Submit an inquiry through our contact form or chatbot
Communicate with us via email
Browse or interact with our website
This may include:
Name, email address
Details you provide in messages or inquiries
IP address, browser type, device information
Chat transcripts or form submissions
2. Sensitive Case Data Disclaimer
Users are strongly advised not to submit confidential, legal, or sensitive case-related information through our website, email, or chatbot unless explicitly authorized.
Any files, evidence, or private data shared without a signed agreement are submitted at your own risk. We recommend taking extra steps to protect your personal information, including using secure and encrypted communication methods.
3. How We Use Your Information
We use personal information to:
Respond to inquiries and service requests
Provide and coordinate investigative services
Improve our website and offerings
Maintain internal records
Comply with legal and regulatory obligations
Monitor site usage and performance
4. User Consent
By using this website or submitting information, you consent to the terms outlined in this Privacy Policy.
If you do not agree, do not submit any personal or sensitive information through our site, chatbot, email, or contact forms.
5. Limitation of Liability
While we take reasonable steps to protect your data, no system is 100% secure.
By using this website, you agree that:
MSH PI, INC. is not liable for unauthorized access, breaches, third-party service failures, or data loss.
Submission of information is voluntary and at your own risk.
MSH PI, INC. disclaims responsibility for damages related to any use or misuse of submitted data.
6. Third-Party Services We Use
We use the following trusted third-party services:
🔹 Chatbase (AI Chatbot)
Used for handling inquiries through our website chat.
https://www.chatbase.co/privacy
🔹 Google Services
Used for traffic analysis, font rendering, and spam protection (Google Analytics, Fonts, and reCAPTCHA).
https://policies.google.com/privacy
🔹 Hostinger (Web Hosting Provider)
Used for hosting our website infrastructure.
https://www.hostinger.com/privacy-policy
We are not responsible for the privacy practices or security measures of these providers. Please refer to their respective policies for more details.
7. Children's Privacy
This website is not directed at individuals under the age of 13.
We do not knowingly collect personal information from children.
8. Do Not Track Signals
Our website does not respond to “Do Not Track” (DNT) signals from web browsers, as no standard for handling such signals has been adopted.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
10. Security Measures
We implement industry-standard security practices, including:
Secure SSL encryption
Restricted internal access
Routine server and software updates
Despite these efforts, we cannot guarantee absolute data security. Please exercise caution when submitting any sensitive information.
11. Your Rights & Access Requests
You have the right to:
Request access to your personal information
Request corrections or deletion
Withdraw consent, where applicable
To exercise your rights, contact us at:
📧 info@mshpi.com
We may request verification of your identity before processing your request.
12. International Visitors
By accessing this website from outside the United States, you agree to the transfer, processing, and storage of your data in the U.S.
13. Changes to This Policy
We may revise this Privacy Policy from time to time. All changes will be posted here with an updated "Last Updated" date.
14. Contact Us
If you have any questions about this policy, please contact us:
📧 info@mshpi.com
🌐 https://www.mshpi.com/contact